| Address: | Tehri Garhwal, Uttarakhand, 249192 | | Website: | www.oyorooms.com |
Check in at Delhi - Radjeep Palace from 1st-7th Dec
Confusion with bookings- not given form HQ, staff incompetent most of the time
Room had to be changed 3 times due to dirt, no windows, broken locks. final room was ok but bathroom was dirty, worn and the bath was broken. it felt a little unsafe to shower in
The staff, including the manageress were very unhelpful at all times and sometimes a little rude- walking away when they were talking to you, ignoring you, talking on their phones like you were unimportant and not dealing with some serious problem with customers.
Noise level of other roos, hammering upstairs and even an experience of a rat in the room
Each time you went to request help they would laugh at you and also not resolve the problem. One 'sir' actaully called another room to say i was complaining about their noise, telling them my room number (this is after i had asj=ked nicely 3 times) He seemed to find the whole thing hilarious. I found the attitude of the reception staff appalling and extremely unprofessional.
I will NEVER stay at OYO again and am tempted to ask for a refund on my stay Was this information helpful? | 
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