[Resolved] Oyo Rooms — Incorrect cancellation fee

desperatesoul

Apr 8, 2022

Address:

Hyderabad

My booking id is ZFGE6590. Had booked on 2nd April 2022. When I arrived at the hotel the reception staff told me the air conditioning is not working for the whole building. I asked them to cancel but they denied and told me to cancel from my end. After some struggle with the help bot on the app i got a person to chat with me. He said he cannot cancel it from there. I tried to calling oyo support number [protected] but it was switched off. As a last resort I had to press cancel from my end which cost me a cancellation fee. I thought I can sort this out later as I was busy. I am struggling to get my money back since the past one week. The oyo support guys made me wait for an hour in total but nothing came out. They say technical issue and waste my time. Its not a small amount for me. I tried mailing them but no one replies. Pathetic support. I hope some one takes this seriously.

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Apr 13, 2022

Complaint marked as Resolved

Oyo contacted me right after the day i posted the complaint. Refund was initiated. Amount was credited to the bank 1 day later.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

OYO Rooms Customer Care's response Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

Apr 12, 2022

OYO Rooms Customer Care's response Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Team OYO

Apr 12, 2022

Updated by desperatesoul Oyo has reached out to me and has initiated the refund. Waiting for the amount to be credited to my bank.

Apr 13, 2022

Updated by desperatesoul Got the refund today, thanks a lot