[Resolved] Oyo Rooms — incorrect early check out charges

[Resolved] Oyo Rooms — incorrect early check out charges

F Football Club of Mumbaikars from Mumbai, Maharashtra

My booking in the hotel was from 29/04 to 09/05. I had to check out two days prior in the hotel and when called the customer service i was promised an amount of 5, 300 as the check out charges. Was promised a callback from supervisor to confirm the amount but no one called. After multiple calls which i made to the oyo customer service portal the supervisor told me that the charges have increased to 13 thousand. Again was promised number of callbacks in the day where they said they will check their call records of what the agent spoke and will call back for the same but no callback. This is very bad customer service. They have been dropping my calls after being adamant for the issue to be resolved. Was this information helpful? No (0) Yes (0)
Jun 12, 2019 Complaint marked as Resolved This is yet not resolved. Inspite of asking OYO to call me after 15/05/2019 i have never received one till date. Have followed up thrice with their customer care from 07/06/2019 and they promise me a callback from their department but not received it till date. Really pathetic OYO Rooms customer support has been notified about the posted complaint. Verified Support May 07, 2019 OYO Rooms Customer Care's response Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please share the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk May 08, 2019 Updated by Football Club of Mumbaikars The Booking ID number is TNBH0213 May 08, 2019 Updated by Football Club of Mumbaikars Still on line with the OYO Customer service and there is no resolution yet. They have already wasted 6 hours of mine due to their inefficiency to resolve my issue and again i have been kept on hold without resolving my issue. May 08, 2019 Updated by Football Club of Mumbaikars TNBH0213 is the booking ID. I am calling the complaint number[protected]. I have been placed on hold for more than 15 mins for the past four calls i have made and the call is disconnected keeping me on hold. I had complained on 06/05/2019 for high early check out charges and was promised a resolution by 07/05/2019 which is still pending and the customer service provided is pathetic and the customer service reps are of no use. Verified Support May 11, 2019 OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you. Regards TeamOYO Verified Support May 15, 2019 OYO Rooms Customer Care's response we tried to get in touch with you regarding the issues highlighted. Our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check it. Contact us for any other assistance. ~Dk
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Football Club of Mumbaikars

from Mumbai, Maharashtra

The Booking ID is TNBH0213

Football Club of Mumbaikars

from Mumbai, Maharashtra

TNBH0213 is the booking ID. I am calling the complaint number[protected]. I have been placed on hold for more than 15 mins for the past four calls i have made and the call is disconnected keeping me on hold. I had complained on 06/05/2019 for high early check out charges and was promised a resolution by 07/05/2019 which is still pending and the customer service provided is pathetic and the customer service reps are of no use.

Football Club of Mumbaikars

from Mumbai, Maharashtra

Inspite of asking you'll to call me after 15/05/2019 i have never received one till date. Have followed up thrice with your customer care from 07/06/2019 and they promise me a callback from your department but not received it till date. Really pathetic