[Resolved]  Oyo Rooms — Incorrect information and unauthorized deduction

Address:

122018

I had booked 6 rooms from[protected] to[protected] through OYO for travel to Shimla with family and friends. The hotel was nowhere close to what was promised. Me and my family had to wait on the road on[protected] from 7PM to 10PM just to get a resolution. Even after long chats and conversations and writing emails, they have deducted 20% amount before refunding my money. No hope of getting my money back. Very rude customer care, have also been threatened by one of their executives.