[Resolved] Oyo Rooms — Ineffective customer care.

mrsumeet

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122002
Website:	OYO

I had occasion to stay at an OYO property at Dehradun and it was one of the most horrible experiences ever. There were issues ranging from cleanliness to no water to poor service. On complaining repeatedly to customer care, there have only been polite platitudes and no action. On telling the customer care team leader that i was not satisfied with the response, and asking him to connect me to some senior, I was told I could not speak with anyone else!! I would request for contact details of the CEO now so as to apprise him what a slip shod team he has working for him, and a full refund for the stay.

booking ID : OFWM 9184
date of stay : 25-27 Oct 2016
place : Dehradun

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Dec 27, 2016

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2016

OYO Rooms Customer Care's response Dear Sumeet,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Team OYO