[Resolved] Oyo Rooms — invalid details, time wasting consumer services

ajeet66644

from Agra, Uttar Pradesh

Address:	Mathura, Uttar Pradesh, 281001
Website:	oyo

My name is ajeet singh my booking id is ixaz2067 in mayur resort. It's clearly mention in hotel policies local guest are allowed but 11o'clock we reached to hotel to take check in they clearly say no after that i called oyo cutomer support they just wasting my time and hang me twice on hold. My friend made another booking id vpbx0592 in pragati palace but again they refuse to give check in beacuse of local id but in hotel policies celarly shows local guests are allowed.

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Jun 11, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

May 09, 2019

OYO Rooms Customer Care's response Our concern team tried to connect you but the attempt was unsuccessful. We have communicated by email, hope you acknowledge the same. We assure hassle-free stay in the future let us know if you need any further assistance.
Regards
Team OYO