Oyo Rooms — Invoice not provided for online payment made for hotel booking

Oyo Rooms — Invoice not provided for online payment made for hotel booking

Y YashGoel03 Sep 26, 2022 Sep 30, 2022 This thread was updated on Sep 30, 2022

I have made OYO booking at Capital OYO Townhouse 330 DLF Phase-2 from date 11 Sept 2022 to 25 Sept 2022 with booking id QOK77444 (Rs.13949) . Continuously trying to talk with oyo customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walkin customers and booking done through OYO App. So, my company now not reimburse the above amount as oyo have mentioned in payment receipt invoice collect from hotel at time of checkout. Very frustrating situation to me... please resolve my problem asap. Contact Email:- [protected]@gmail.com Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 26, 2022 OYO Rooms Customer Care's response Hi Yash, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO Verified Support Sep 27, 2022 OYO Rooms Customer Care's response As checked, our team has connected with you for your assistance and addressed your issue via email. Please do write us back for any further assistance. ~Team OYO Sep 30, 2022 Updated by YashGoel03 I requested for proper invoice mentioned GSTN detais on it of my company . They take all details and told me to wait for 2 days and you will get proper invoices . They didn’t reply by himself after 2 days so i ping them again. After that they just send me voucher type thing not proper invoice. Please check all screen shots.
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