[Resolved]  Oyo Rooms — irresponsible behaviour from the authorities

Website:

www.oyorooms.com

Dear officer,
This is regarding the booking id jcir8316 in which i had booking of 3 double occupancy rooms from 29th july to 4th of august 2018 and i have made an advance amount of rs 15000/- along with my other bookings. Check out date being 4th august 2018 i wanted to modify/reduce the booking/rooms on 02/08/2018 at 9pm. One of the rooms i wanted to check out one day early which i called your customer care no [protected] four times between 9.00pm to 10.00pm taking to your customer care people from 18 seconds to 34 minutes testing my patience. After the first two calls i politely reminded them that calls are taking too much time for hold more than ten minutes they played this game nearly 1 hour 30 mts and i told them that i will take this matter to court and i am not going to pay any more amount if you play like this. I remember 3 executives name mohammed, rahul and manoj and the fourth guy i do not remember the name and he is the one i talked first. Al the men were very politely insulting me by holding the call for longer times. Every time they were telling me that, to alter the booking they will have talk to the higher authority i waited waited and waited till the line went dead. It repeated 4 times. This is not the first time happening with oyo. Before this 21/07/2018 i had booking at oyo flagship 072 hotel orient inn at nagpur in the name bismi krishna booking id being wfuj3485 at the middle of the night she and two young girls reached nagpur and took a taxi to your hotel from airport at midnight. They reached hotel were nobody to address them at the reception and the place was surrounded by some drunkards and they got scared and took shelter at some other hotel. Next day the lady bismi krishna complained to you directly and cancelled all the bookings made by me. Actually we should have taken legal actions against you at that time itself for giving stress and mental agony at midnight that too for 3 females. But we didn’t press any charge that time. With in a month's span this is the second tie this is happening and this time if you are not going to call me to my phone number xxxxxxxx before 10 am i will have to take legal actions against your company for insulting me being your customer also harassing me by not attending my calls properly and by that putting me into pain and mental agony
Manikantan. Pv