[Resolved] Oyo Rooms — irresponsible customer care

[Resolved] Oyo Rooms — irresponsible customer care

P Praneet Nagdev from Mumbai, Maharashtra

I have been waiting for the past half an hour just to talk to the customer care they have kept me on hold for some booking i wanted. I am still on hold. I was 20 years onld when i called i am 60 now. It has been forever. The call is going on since last 32 mins. The guy picks up the call again and tells me i talked to the hotel in varanasi and guess what? I had enquired for a hotel in ahmedabad. Was this information helpful? No (0) Yes (0)
Nov 22, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 15, 2018 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your contact no. and we'll assist you. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Oct 16, 2018 OYO Rooms Customer Care's response Dear Guest, We believe that our team got in touch with you and assisted you in regards with your concern related to refund. We'll also share the Transaction details via an e-mail. Be assured that you won't be facing any hassles in your future bookings with us. Do let us know if you need any further assistance and we'll be more than happy to help you. Regards, Team OYO
2 Comments	Share
Submit Close

Related OYO Rooms reviews

View all 6582 OYO Rooms Reviews

Comments

Mandeep Jangra Official

from Raipur, Chhattisgarh

I have escalated a room on 10.09.18 and my refund amount is not received till now.amount is 3300 and bookimg ID is XOLD1065

very very very bad service oyo...

OYO Rooms Customer Care's response, Oct 16, 2018

Verified Support

Thanks for the needful details. Our concern team will get in touch with you soon.

Regards
Team OYO

shaki de

from Arambagh, West Bengal

I took Oyo wizard subscription.They promised to Refund 5% of my current booking value refund.But they don't give it.[protected] my mobile number.I contact many times for this but no resolution.OYO IS BIGGEST FRAUD.WORST CUSTOMER SERVICE

OYO Rooms Customer Care's response, Oct 17, 2018

Verified Support

We believe our concern team contacted and communicated the needful. Once again we apologize for the trouble caused. If, you need any further assistance please let us know.

Regards
Team OYO