[Resolved] Oyo Rooms — irresponsible customer care executives

[Resolved] Oyo Rooms — irresponsible customer care executives

S Saikat Roy Chowdhury from Bengaluru, Karnataka

Hi, i had a booking on 24th december, 2018 in ni akbaro suites with booking id - kevy3168 but on reaching the hotel i was told in reception that my room got cancelled. I tried reaching out to customer care, but representatives were making fool of me keeping me online for transferring call and then disconnecting it. I clearly remember few names like naveen, amit etc who attained my call. This is my official complaint against the customer care executives of oyo rooms. Awaiting reply... Thanks saikat [protected] Was this information helpful? No (0) Yes (0)
Feb 2, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 26, 2018 OYO Rooms Customer Care's response Dear Guest, This isn't the experience that we want for our guests. Thank you for sharing your booking details. We'll get this checked for you. Regards, Team OYO Verified Support Dec 29, 2018 OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you for your hassle-free stay experience in the future. Let us know if you need any further assistance. Regards Team OYO
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