[Resolved] Oyo Rooms — issue with oyo 4398 hotel rajat grand, booking no. irsf8120

Vish khanna

from Gurgaon, Haryana

Address:

Varanasi, Uttar Pradesh, 221010

Dear team,

It is very shocking to see the way people behave and see the commitment given my you and hotel varies.

Post making this booking, my family visited hotel where not only were they treated badly but also informed that “ hotel has full right to cancel booking and they will not give booking to family, they will cancel it a minth before..”

What kind of professionalism is it?
On one hand you are marking mail to give certain amount of deposit for confirmation while on other hand, manager at hotel is giving such a response.

Really disappointed. Very bad experience with oyo.

Regards
Vishakha khanna
[protected]

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Oct 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

OYO Rooms Customer Care's response Dear Guest,

We tried to connect with you but could not get through. Help us with an alternate number or a suitable time to get in touch.

Regards
Team OYO

Verified Support

Sep 05, 2018

OYO Rooms Customer Care's response Dear Guest,
We contacted you regarding this and shared the details. Also, we've sent you an email regarding this. Once again we apologize for the trouble and assure you we'll take care of your stays in the future. Do let us know for any other assistance.

Regards,
Team OYO