[Resolved] Oyo Rooms — issue with oyo

Jagadeesh B16

from Gajuwaka, Andhra Pradesh

Address:

oyo, 530020

Hi, this is jagadeesh, actually i booked a room and due to some issue like some problems they offered 10% booking amount refund, i requested to refund amount into my bank account, almost 1 month is over i didnt get any refund after i requeted to send money into oil wallet and executive said that you can use it next booking but am unable to use it and now they said that we cannot do any thing right now

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Apr 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Mar 25, 2019

Updated by Jagadeesh B16 This is my booking id ZEST4029

Mar 25, 2019

Updated by Jagadeesh B16 Hi, This is Jagadeesh, actually i booked a room and due to some issue like some problems they offered 10% booking amount refund, i requested to refund amount into my bank account, almost 1 month is over, in these 1 month 3 time i raised a issue but they failed credit amount within time, i didnt get any refund after i requeted to send money into oyo wallet and executive said that you can use it next booking but now am unable to use it and it was showing not applicable and without using or if it not working means my money will waste i mean i will lost my money and now they said that we cannot do any thing right now

Verified Support

Mar 27, 2019

OYO Rooms Customer Care's response Hello Guest,

This isn't the experience we want for our guests. We'll look into this ASAP for you.
Regards,
Team oyo.

Verified Support

Mar 28, 2019

OYO Rooms Customer Care's response Our team got in touch with you regarding this and shared the details. We again apologize for the trouble and assure you we'll take care of your future stays. Let us know for any other assistance.