[Resolved]  Oyo Rooms — issues faced and concern related to tour package (id :- pkg-pwmt4957)

Hi,

I had a tour plan booked for dooars package (Id :- pkg-pwmt4957) from 22nd dec to 26th dec, please find the attached tour plan committed to me by the oyo travel agent
I had a very pathetic experience in the entire trip, please find below the concerns :-

1. The following sight-seeings were mentioned in the tour plan for day 2 but were not shown :- samsing, murti village
Reason given, that there will be not enough time to cover all spots
Please note, the plan made by the concerned service provider (Sumanta) was such that we had no other option but to start the sight-seeing from 12:00 noon

2. The following sight-seeings were mentioned in the tour plan for day 3 but were not shown,
Chilapota, totopara
Reason given, that there will be not enough time to cover all spots.
Please note, ever after my multiple request made to driver to arrive for pick up at 9:30 am, the driver actually arrived at 11:30 am and also that was different person about whom i was not at all informed prior, and i had to constantly followup with the car service provider to get his details

3. The following sight-seeings were mentioned in the tour plan for day 4 but were not shown,
Buxa fort, rovers point, jayanti mahakal caves.
Reason given, that the provided car (Maruti alto) is not suitable to go the above mentioned spots
Please note, from day 3 our transport car was changed from maruti wagonr to maruti alto all of a sudden by the concerened car service provider (Papai bonik)

4. On day3 i was requested by the car service provider to provide the cost of patrol, which he should not have asked for

5. For the last 3 days i have been constantly trying to call oyo customer service ([protected], [protected]) to state my concerns, but each time my call was received by a different executives and no action was taken against my raised concerns

6. The behaviour of the service provider (Sumanta) and the car service provider (Papai banik) here at dooars was horrible, and when i tried to express my concern to them, they (Especially sumanta) replied in a very harsh and unprofessional way

7. The service provider did not gave us any helpful suggestions, rather misguided us to a forrest watch tower visit in gorumara jungle at an odd time, which cost me an unnecessary extra ₹2050 (For which i even didn't receive a receipt), and also resulted a late start of day 2 trip which inturn caused in the cutoff sight-seeing spots

As per the above issues my trip turned out to be a horrible experience rather than a memorable one
Also most of the sight-seens commited in the tour plan was not shown
Lastly, it caused me a lot of mental pressure to act as the coordinator between different parties (Service provider, car service provider, tour conductor, driver) to ensure some success in my trip
Due to these above issues and harassment i faced in the entire trip i demand a compensation from oyo

Regards
Riddhipratim bandyopadhyay