[Resolved]  Oyo Rooms — jvgh8159 booking id.

Address:

Malad east

Booked a room at hotel azalea jvgh8159 booking id, from oyo app and paid online. When i reach the location hotel gave the room to someone else, and as they payment was less in app, they started blaming oyo on accepting. Rooms were different damaged with no a/c not even soap in washroom, they kept us waiting for half n hour in lobby, staff was rude. While i complain to oyo they said it will not happen again.

There were no safety measures, security concern and i even unable to cancel the trip as i already paid through online.