[Resolved] Oyo Rooms — kerala package hotel confirmation letter

Ronak19021987

from Vadodara, Gujarat

Address:	New Delhi, Delhi, 390009
Website:	oyo

Dear sir,
I am booking oyo package for kerala trip package id:- pkg-capt2107 and we are submited 25% amout. But till date i am continuing followed to mr ashish but he said to me operation teem not conformation my hotel. This 1st time i am realized oyo operation teem service very poor. Please solve my problems and send to me hotel confirmation latter urgently.

Regards,
Ronak joshi -[protected]

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Mar 10, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2018

OYO Rooms Customer Care's response Dear Ronak,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Feb 05, 2018

OYO Rooms Customer Care's response Dear Ronak,

We tried to connect with you but the attempt has been unsuccessful. Please let us know a convenient time to get in touch with you.

Regards
Team OYO

Verified Support

Feb 07, 2018

OYO Rooms Customer Care's response Dear Ronak,

We tried to connect with you but couldn't get through. Please let us know a convenient time to get in touch with you.

Regards
Team OYO

Verified Support

Feb 07, 2018

OYO Rooms Customer Care's response Dear Ronak,

We contacted you regarding the matter and worked on the issues highlighted by you. We again apologise for the experience you had to go through. Hope our team assisted you accordingly and we'll ensure a smooth stay for you in the future.

Regards,
Team OYO

Feb 08, 2018

Updated by Ronak19021987 Thanks to oyo customer complaint team my problems is resolved.
Please close my complaint.

Regards,
Ronak