[Resolved]  Oyo Rooms — kindly refund my advance payment!!!

Address:

Hyderabad, Andhra Pradesh, 500001

Dear team
Greetings of the day!!!

I am abhishek i have done a booking from 17-09-18 to 20-09-18 from oyo hotels in mumbai, first i have booked hotel sagar palace colaba and we paid already advance of rs. 9847/- by card by online. But when we reached the hotel we found it is something were we could not stay, againd we have request oyo hotel to shift us somewhere good hotel, they have shifted us in some hotel called crowford near shivaji station there they have ask us to pay more approx 29100/- even this amount also we have paid to the hotel, when we checked online the hotel rates shows on oyo is total stay originally approx rs. 29100/-, suddenly we called up to oyo number they said that the total charges of 3 rooms is approx rs. 38100/- we have told them but why it showing approx rs. 29100/- on online they said the rates are fluctuated all time.

Sir my concern is if the hotel rates are on online is show approx rs. 29100/- then where is our advance payment either they have to adjust in the total tariff or they have to refund.

Please help us.

Thanks & regards
Abhishek srivastava
[protected]
Booking id: okdl 1673