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[Resolved]  Oyo Rooms — kodaikanal oyo 24786 anandha residency: complete wrong information about hotel and not even having hot water.

The worst experience with oyo. Fault information provided.in oyo site, distance was mentioned like 1.5 kms from lake. But here it is 3.5 kms from lake that to, hotel is on top of the mountain. Taxis are collecting 300 to 500 for each pick and drop. That is biggest loss for us. When come to hotel accommodation, we are not having hot water even. We raised a complaint to oyo two times and no response. We raised 100 times to manager and no response. He was drunken fully and was saying from 11 am to 9 pm as, electrician is coming. But no use. Worst and worst of the customer satisfaction. We decided to raise the complaint to consumer court as we have already complaint ids and wrong site information in net. We have payed half of the money and remaining we will not pay.
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Complaint marked as Resolved May 31, 2019

Complaint Status


[Apr 28, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response Apr 28, 2019 Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please share the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk
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    OYO Rooms
    Customer Care Service
    Customer satisfaction rating
    79%
    Complaints
    4033
    Pending
    361
    Resolved
    3075
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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