[Resolved]  Oyo Rooms — kyc and cau charges deducted from refund amount

My booking id is 44382, oyo has worst service i have ever seen. Firstly i got my refund after 1 month from checkout that too after complain to customer care.
So please stop saying that refund will be credited within 15 days of checkout.
They deducted the amount in tha name of kyc 499, cau charges 628.33 from my security deposit and when i asked about that then they said that these are the mandatory deduction from your account.
If that is the mandatory deduction than you have to mention that in agreement. How can you deduct any amount which is not mentioned in agreement. At the time of joining oyo they said that fully security deposit amount will be refunded to you if you serve notice period of 1 month. But they thought that they are only educated and we are illiterate. And when i had complained and asked for refund of kyc charges as it is not mentioned in agreement they stop replying to my mail nor provided me any refund. And what i say about cau charges, i had only stay in oyo room for 2, 3 days during notice period as i have to shift to other location but serve fully 1 month notice so that i can get my full deposit return, but they charges 628.33 as cau charges. What a fair price for cau for 3 days, but i didn't say anything as it is a common area utility charges but i want the refund of my kyc charges. Don't think that we are illiterate, you can't deduct any amount which is not mentioned in agreement.