[Resolved]  Oyo Rooms — lack of basic facilities at collection on category hotels

I booked collection o category hotels for the pleasent stay but i always face issues with that.

Hotel golf view (Collection o)
1- washroom was dirty.
2 room was not clean.
3- room was not ready before check-in.
4- staff is so slow to respond for every complain.
5- no cold water provided.
6- room was not as of pics.

Collection o kapashera.
1- no hot water facility is bathroom.
2- tissue paper provided instead of toilet paper.
3- a. C was not working well.
4- tv doesn't have channel recharge.
5- i was asked to adjust with the all issues even by customer centre of oyo.
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Oct 20, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2019
OYO Rooms Customer Care's response
Dear Customer, we completely understand your disappointment at this point of time and agree that there has been a lapse at our end in fulfilling our commitments. All we can request here is one last chance to turn around your experience into a pleasant one. We'll surely pass your feedback to the appropriate teams. Please help us with your Booking details for better understanding of the concern.
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