[Resolved] Oyo Rooms — legal notice... under consumer protection act.. room quality and charges

Adv Shah Waseem Aligarian

Address:

JAMMU AND KASHMIR, 192211

From: advocate shah waseem
Lic. No. Jk-164/16.
Advocate at j&k high court.
Tel. No... [protected].
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Subject: legal notice under provisions consumer protection act

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As i booked a room on oyo today... It was totally located at off side of ajmeer... And in a dirty area...
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And hotel owner also told me that you have paid him only inr..3600 and i have been highly charged...
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I want its refund... As i have not checked in there...
When i talked to customer care... They didn't respond properly... Etc...
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Booking number and details are attached herewith.
I want its complete refund, otherwise i will be restrained to file a complaint under relevant provisions of law...

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Apr 13, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

OYO Rooms Customer Care's response We would like to extend our sincere apologies for the dismaying experience. Your issue has already been notified to our relevant team. One of our social media manager will get in touch with you at the earliest to resolve your concern till then your patience is highly appreciated.

Thanks & Regards
TEAM OYO

Verified Support

Mar 05, 2020

OYO Rooms Customer Care's response Hi, we believe our team contacted you and the needful has been communicated to you. We again apologize for the inconvenience and assure you we'll take care of your stays in the future. Let us know for any other assistance.

Regards,
Team OYO