[Resolved] Oyo Rooms — local id

Sana Sana

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400043

I had booked through your app but unfortunate when i reached hotel with my wife they said local id not allowed. And in your app it was clearly mention local id welcome. I called you i was on call for more than 2 hours you guys were just tranfering call to one another and i was waiting outside hotel with my wife... I reached there at 1 pm and waiting autside and finall i went to another local hotel at 4... Frustated...

Hotel name oyo 24275

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Feb 5, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

OYO Rooms Customer Care's response Dear Guest,

We have checked the restriction against the property and it is mentioned there no local ID would be accepted from 4th Jan 2019. Please reach out ot us in case of any further assistance.

Regards
Team OYO