[Resolved] Oyo Rooms — logged id[protected], booking id-for 6827 (darjeeling) & ygdp 4307 (gangtok) (shifting of property with out my consent)

ashish1#

from Hyderabad, Telangana

Address:

Darjeeling, West Bengal

It is very unfortunate that in my one-week trip to gangtok and darjeeling, my property at both the places which was booked before a month has been shifted to another property without my consent and knowledge.in darjeeling i have been shifted to a double occupancy hotel pinewood where as i have booked hotel potala for 4 guests (2 adults & 2 children). This onetical and irresponsible behaviour would have done by oyo management as in the peak season (18.05.2019 to 25.05.2019) my property handed over to other on high priced. After lodging the complaint through oyo app not getting any response.

Was this information helpful?

No (0)

Yes (0)

Jul 8, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We're getting this check for you.

Regards
Team OYO

Verified Support

Jun 04, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Dk