Clearly cheating and looting their customers!
Made a booking of ₹960 at Orion/Woodstock stay through the app but when I reached the site it was complete chaos, the sheets were dirty, the room was not clean. I could have still managed but the major concern lies with a see-through door as everything was visible from the outside.
When asked for another room or a refund, the property person denied stating they do not have any other room and a refund is not possible. I called customer care, asked to shift to a different hotel if no refund or new room cannot be given. Initially, they also denied the request but an hour later they agreed to do the shifting in the nearby Oyo Townhouse: Gautam residency stating that shifting will be done but you have to pay the extra amount on which I agreed. However, then he said that you don't have to pay anything as it is adjusted with the previous amount.
Even after a long conversation, the room was not provided to us I again waited for an hour, and then finally I got the room at 1 AM. I had paid a charge of 3688 (shifting charges) without prior knowledge and it is visible in the OYO application. In the morning, I called the executive for help, a different executive picked the call each time and gave different statements regarding refund and shifting. Still, they haven't checked the recordings to solve this matter and I am struggling to get this resolved.
I booked a room with OYO through OYO APP with 960 rs and paid 3637 extra without any fault for 1 day.
They promised to check the recordings and then a refund with, even sent email for the same but then later declined the refund for no valid reason!
The WORST experience of my life with OYO!
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