Oyo Rooms — Loss money

Address:Bengalore royal galaxy hotel near phieonix market city
Website:Bengaluru hotel royal galaxy near pheionix market

I lost my 1500 rs
26/02/2023 9am
I booked a room in bengaluru through oyo rooms paid 600rs
The recipstinist told me they will only check in after 12pm
So i decided to cancel i called customer service they told me to cancel and they will book to another nearby hotel for early checkin also they told me they will refund the amount of 600rs i need to pre pay 744rs to book near by another hotel so i payed 744 again and booked after i reach the hotel the hotel reciptionist told me they wont give me room i need to pay at hotel 1100rs again for room
So i called the costomer care agian they told me they will refund the amount to my account so i total payed 1500 rs also i gave 1100rs on at hotel and booked a room direct at hotel
After sometime when i look my booking status showing which is checked in
I already canceled the both booking and payed 1100 at again
I need my money back and you cant give my time back which i lost i am going to consumer court
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OYO Rooms customer support has been notified about the posted complaint.
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Hi Fazil, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~ Team Oyo

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