[Resolved]  Oyo Rooms — major concern over oyo hotel service

Matter

I have booked 2 rooms in below mentioned hotel and also updated expected check in time 21:00 to 00:00 HRS in advance in OYO APP.

When I reached said hotel at 23:30 HRS, hotel person has denied booking saying rooms are full. He also said, you can call OYO and say hotel is full.

I immediately called OYO customer service and told executive about said matter. OYO executive also talked to hotel person but he still denied booking. Then OYO executive told me to go for another hotel and pay seperately and he told me that OYO will refund amount.

Major concerned: At midnight I was at street with small kids and luggage, searching for another hotel. Finally I got one at 01:00 Hrs.

Next day OYO app asking me about Feedback and rating about stay where I did not stay.

Since Then I am calling OYO executives for refund but nobody is giving solution, in fact they are telling me to transfer call and then keep on waiting for 15-20 mins and then automatically call get disconnected. This is happening several time till today but no resolution.

OYO should not registered such hotel under there Umbrella which damages there name. Customer service is very poor since no executive is taking ownership to resolve the problem. Upon asking OYO email ID, one of the executive said there is no such provision.

I am still waiting for response for my refund of Rs. 2605/- My all the trouble and inconvenience is still uncounted.

Upon raising complaints in OYO APP (Case ID 15886697,[protected], after some days it is automatically shows status "Resolved".

I am sincerely raising this concerned to you and hoping for resolution.

Please find below details of bookings,

Booking ID[protected]CMVF2914)

Manikya Residency (OYO 22471), Bangaluru

Booked for 19th May to 20th May