Oyo Rooms — Making fool of customer

Address:	Hyderabad
Website:	Oyorooms

Hi,
I book a hotel on 10th of jun, the hotel name is hotel lake side 87943 id (DBVB0723)

While the check in time the hotel was very bad the room are very unhygienic bed was stinky even washroom condition was very bad even not clean also, after saw room immediately i left room i talk with 1 agent mr sourav he said he will give refund he talk with hotel manager also but still not get the refund..but in the oyo application the hotel room was far different and in reality it was very bad no one can saty there,
Today again talking with assistant manager he said you cannot get the refund this is the service they are providing the guest, which is not good and 20% refund why i need my 100% refund i dnt care because this is not my fault the fault is in oyo application, this guys are making fool taking money after that if the guest doesnt like the rooms they will say we cannot give refund...