I booked a room in oyo hotel supreme around 7 in evening and went to hotel after reaching there the person told me that sorry i can’t give you a room as flow rate issue with oyo. Then i call’d oyo customer care they start talking to the hotel manager and she said me to pay some extra we will give u cashback after check out in oyo wallet i replied no. Then she transferred mycall to higher supervisor he said i m doing shifting and all concept i said i don have any vehicle he replied i m sorry room is not available here then i said ok do that he put me on hold for around 30-45 mins. I again call’d them same things are going on putting up on hold and talking very rudely almost i stand over there for 4-5 hours out side hotel till 2 o clock and i then after getting a rude reply and fake promises blah blah left the place and went to a gurudwara near by because no hotel is near by that location. That time i was completely helpless i just want that oyo should stop there services of fooling people if you was not a company instead a person i will definitely told u that what i feel on that time away from home. I just want a legal action against them. Please never book a room from oyo. I already spread this in my all groups and on social network. Least no one else will get hunted by your cheap tricks.
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Sep 28, 2019
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2019
OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you at the earliest.
I booked the oyo platinum solitaire which is situated in kolkata in 17th aug to 19th aug. But due to my illness I want to check out in 18th aug, 2019...i want to refund my money..
Our Heartfelt apologies for the inconvenience caused here. Our team had contacted you regarding the concern here and the needful had been communicated to you. let us know if any further assistance is required here. We'll be happy to connect with you.
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