[Resolved] Oyo Rooms — management rude behaviour and abusive language/words

vjraj

from Visakhapatnam, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

We checked in to hotel kubera palace (Oyo flagship 9960).
They are taking rude as we ordered food from outside.
During check in they only suggested us to have out side food.
And after two days they are using abusive words with ladies also.
Worst ever management.
Room keeping people also thief's they stolen some money from my pant pocket.
Worst room cleaning and shower is also not working in washrooms.

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Nov 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Oct 10, 2018

Updated by vjraj booking id is OVCD2547
i have shifted the property but i need apologies from the staff who abused us.
if not i will complaint in consumer courts and proceed legally.
thanks

Verified Support

Oct 11, 2018

OYO Rooms Customer Care's response Dear Guest,
Thank you for the details. We'll get this checked and our team will get in touch with you regarding this.

Regards,
Team OYO

Verified Support

Oct 11, 2018

OYO Rooms Customer Care's response Dear Guest,
We tried reaching out to you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.

Regards,
Team OYO

Oct 11, 2018

Updated by vjraj contact number is [protected]
contact me today any time

Verified Support

Oct 14, 2018

OYO Rooms Customer Care's response Dear Guest,

We contacted you regarding this and shared the details. We'll work on your feedback so that such instances do not occur again. We again apologise for the trouble and assure you we'll take care of your stays in the future. Let us know for any other assistance.

Regards,
Team OYO