Oyo Rooms — Manager charged extra money and avoiding to give bill mentioning that it is food bill but no food was ordered by me.

I booked room in oyo hotel orbit inn on 21st may through oyo app. My booking ID is ZRVC1048. But at checkin property manager told that he cannot give room at such low price and I had to pay extra money. So apart from 522₹ which I paid on app, he took extra 878₹. I tried to contact oyo customer service but I was not able to connect. As I was travelling from a long journey, I had to pay extra money. I am sharing screenshot of payment done by me. Kindly refund my extra amount which I paid which is not acceptable as I have already paid on app. After contacting oyo customer care, they made me talk to propert manager and property manager is denying that he took extra money saying it is food bill. No food was ordered by me neither received. He took extra money at check out. As we have our luggage kept at him as he provided room after 3 hours of waiting. Also while talking in front of oyo customer agent, he also mentioned that he is ready to provide free stay next time. It clearly tells that he took extra money. Please look into this matter seriously.
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Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
Hi, We tried connecting with you but there was no response so have sent you the mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.~ Team Oyo

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