[Resolved] Oyo Rooms — meal not provided after taking extra charges

[Resolved] Oyo Rooms — meal not provided after taking extra charges

S SidMBabu from Delhi, Delhi

Booking id: aixb5871 Room occupied for 1 night - 7-8 dec, 2019. I had paid extra charges for dinner while booking. Dinner was provided at the oyo, but i was made to pay separately for the food. I was informed that the charges taken by oyo for dinner were not applicable there and that i could request a refund 'if i wanted to' with oyo. Despite multiple calls, i couldn't reach oyo to talk about this issue. I was always kept on hold for half an hour following which the call lapsed. Was this information helpful? No (0) Yes (0)
Dec 17, 2019 Complaint marked as Resolved I was refunded the extra amount collected from me for dinner. OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 11, 2019 OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Thankyou for sharing your booking details, our concerned team will get in touch with you soon. Regards, Tina Verified Support Dec 11, 2019 OYO Rooms Customer Care's response Hi, We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. Kindly help us with your alternate number or feasible time to contact you. ~Dia Verified Support Dec 12, 2019 OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
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