[Resolved]  Oyo Rooms — mental harassment

Address:

Jaipur, Rajasthan, 302018

This is regarding an episode dated 18th october 2018 at your associated property oyo 352 hotel drs 8586 haveli in adinath nagar, jaipur. My sheer bad luck that i happened to look for a budget hotel of oyo for a 5 night stay in jaipur with my parents. While surfing on the make my trip website, i found the above named property to be most suitable according to my budget, proximity and requirements. I booked the property for five nights on mmt and received a booking receipt for this (Pnr: [protected])
On reaching the property, i was not-greeted by a shady, shabby and arrogant boy aged between 20-25 years. He clearly told me that “we disregard whatever payment/booking you have made on mmt because we are no longer associated to make my trip/ oyo in any way”. On enquiring about why the property has signboards of oyo if they are not associated with it, they told me that it is because “our payment of around 1.5lacs is stuck with oyo and if we remove the signboards, they won’t give it to us. So we only have this board until we get our dues cleared”.
When i reinstated that since, i have made the payment and i would stay at the property, the owner (Some mr. Gupta - a man aged around 50) came out of his attached residential premises and started misbehaving with me. This was the most unpleasant and uncalled for experience i had with any property in india. Some points that i would be listing down on all the social networking portals and/or consumer forums are:
1. Me and my parents were made to wait for 3 hours at the reception and were not even offered a glass of water.
2. The two men and the reception were consuming alcohol and misbehaved with me when i reached.
3. The owner misbehaved with me and my parents and abused us.
4. The owner called for some goon and insulted us even more on asking for refund. We were literally thrown out of the property.
Is that what oyo is for? In the name of budget hotels…is oyo fooling the customers by listing such shady, unhygienic and bad properties? Not only a mental harassment but i would be taking this up against oyo as a case of eve teasing, abusing and harassment.
Is oyo only meant to increase the number of properties listed and there is no check done on the property/ owner?
I would make sure i put my story up on all the possible portals and judiciary channels unless i get an apology and the property delisted from your site.
Shame on you oyo!!!