Oyo Rooms — mentally harassed by oyo when I was travelling with family.

Address:	9th Floor, Spaze Palazo, Sector 69, Gurgaon, Haryana, 122001
Website:	www.oyorooms.com

On the 20th january, i reached hotel oyo booked with reservation number - [protected] booked from goibibo pvt ltd., the 2 people playing pubg on the reception and was not having any concerned that i with my family were waiting at the lobby area for rooms, it was 05:00 am in the morning and appox 6 degree temperature, i asked them for the room and one of them has opened his register and gave bad signal to his second collegue, he said please give us 10 mins, i said ok.
Later he came back and said they have 2 rooms on the ground floor and 1 on the top but he will try to arrange all 3 rooms on the top floor, we were ok with that statement.
I asked for the breakfast time and they said there will be upma and tea in the breakfast, i asked if they can give us something else then they denied saying "yehi milega dekh lo khana ho to".
I was surprised and went to the rooms thinking that this is oyo and can't expect much from this.
When i entered into the room for top floor, it was bad alcohol smell in the room. There was no hot water facility at the hotel and when i asked the person at the reception he said 10 baje milega garam pani.
I just checked with the family and they complaint that the 2 rooms on the ground floor given by them were in worst condition, there were all around smell from toilet coming and the condition of the upholstery was worst.
I asked them to change the room as the 2 lower rooms were not deluxe, they were staff rooms it seems. They said property is sold out we don't have rooms.
I called oyo and i had a very bad customer service experience where i was actually ignored on the calls, i have a 55 min call where the associate is trying to talk with my rudely and said he will be helpless, i asked him to connect with the manager he said he will not, what an attitude.
Later at 09:00 am, mr yash (May b manager) called me and said he will resolve my issue, he said he has validated this to from the hotel and they have service issues. He said he will shift me in any other property nearby and didn't call back after that.
Now oyo has taken my money and saying that they will not refund, i have all the call recordings available with me which i can share anywhere.
This was a situation where i felt bad standing on road 5 hours with female members and 2 infants.
At 10:00 am i took another hotel in inr 8100 and tried to contact oyo for the refund then they said refund is not possible and disconnected the call.
I am claiming refund and compensation of 1 lac for this mental harassment.