[Resolved]  Oyo Rooms — mentally physically and financially harassed by oyo

Address:

122002

I have booked one room in sector 70 and paid the amount at the time of booking. After confirmation, we went to the hotel. They said we are overbooked. Contact to Oyo we can't do anything. At 12 pm we are standing outside the hotel in hot summer day. Tried to Call customer service they all are unprofessional and they don't know how to talk and resolve the query. They know one thing put ur CALL ON hold. After 45 mins waiting they finally shifted another hotel. We went there. There was another issue ac is not working.. In hot summer day we can't check in the room .Tried again contact to CUSTOMER CARE again on hold and waited 1 and half an hour no resolution will be provided. So we checked in, manager said wait 1 hr we will shift you in another room after check out. We thought ok we can wait..in that room we waited is filthy and full of dust you can't even sit. We don't have choice that time so we waited. Another 1 hour owner said change another room we did the same. Same no ac no TV no cleaning. After an hour again we shifted another room. Ac was working but washroom lock was broken we couldn't open it. Dust was everywhere. Mattresses were old and bedsheets pillow cover are very filthy. 2-3 people came and start to unlock the door.. but unable. After 15 mins, one came and open with tools. No cleaning at all. ### is in pot. I nearly feel vomit.. rat is roaming around my rooms. Seriously not expected. These are the basic facilities we are asking. Oyo customer was very disappointing. Tabs are broken. No water.