[Resolved] Oyo Rooms — Message for advance booking for a booking for pay at hotel.

Kartik Abbi

from Delhi, Delhi

Address:	New Delhi, Delhi, 110075
Website:	www.oyorooms.com

Hi, My name is Kartik Abbi, on 8th of December had made 2 booking's for my upcoming trip one for my parents to Amritsar & mine to Bangalore. I had made the booking and selected pay at hotel. Amritsar is from 23rd to 25th - THGB5723 Bangalore is from 24th to 27th - LXGP8031 Today on 16th December, I received a SMS stating, that i need to make the payment against the booking id: THGB5723 in next 24 hours else it would be cancelled. On calling the call center they informed that from 15th of December onward the dates which are from 24th of Dec to 4th of Jan needs to be paid upfront. Its really upsetting as no information was prior provided by OYO, I can still book a new hotel again from oyo and select pay at hotel. Its my first experience and really upset, as I have read that previous customer have made payment, and faced many issues and there was no refund as well.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO