[Resolved] Oyo Rooms — misbehave to the guest

pucci

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello sir

One of my friend miss shivi is stayed in green view homestay at lucknow which is in sector 19 indira nagar hotels services are good but receptionist behaviour is very bad she dont know how to talk with guest and second think my room charge is 675/- but she take me extra amount 985/-. Her name is shabeena i am really disappoint to her kindly resolve the problem and take complaint otherwise i am going to take legal action for oyo thanks & regards.

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Oct 31, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2018

OYO Rooms Customer Care's response Dear Guest,

Our sincere apologies for the inconvenience caused to you. Request you to kindly share your booking ID with us. We'll certainly give you the best possible resolution here.

Regards
Team OYO

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Comments

[email protected]

from Bengaluru, Karnataka

Ref# MRYX3971
Early Check-in charges between 6 AM and 10 AM is mentioned as 0%-30% charges payable as per room rates of the previous day, depending on hotel policy. How does anyone know what this means? Invariably one pays almost a days rent in this bargain. One of the many ways they fleece you into unfair rents.

OYO Rooms Customer Care's response, Oct 3, 2018

Verified Support

Dear Guest,

Early check-in and late check-out both are subject to room availability at the hotel. Kindly refer to our guest policy for the same https://www.oyorooms.com/guest-policy?oyocorporate=

Regards
Team OYO