[Resolved]  Oyo Rooms — misbehave with customers, rude experience

We 3 people booked oyo room in goa, oyo, 809 sunstay beach resort near candolim health center... There receptionst [ jakrin ph: [protected]] cheated us taking extra money for water sports package when we asked him about it he was so rude and doest even have common sense and used very bad words on us (Most abuse words) and said we can't even give complaint on him cause he doesn't care oyo team, if seriously oyo is well structured company in the society you guy should take action on him and his manager wilson [ph [protected]] we are trusting now that u guyz will take action if not we already lost respect on oyo we have all the proofs that we cheated and disrespected until unless it reaches ceo of oyo we won't leave this weekend will take all social media support to show how oyo culture is.
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Dec 25, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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