[Resolved] Oyo Rooms — misbehaviour in puri hotel

 
1 Review
 Barnik on Jan 13, 2018
I went to puri on the 7th of january. My girlfriend had her periods and so the sheets were stained and we asked the person at the reception to change the sheets. He said that they change sheets only once in two days and so we didn't pester him any further and cleaned the stain with soap and water which obviously left a decolourisation on the sheet and would go away if put in a washing machine. Anyway, on the day of checkout, they found the stain and on being asked how the sheets got the stain, we said it was food because obviously it was embarrassing for us to tell them my girlfriend was on her period in front of the entire staff. They immediately sacked our luggage and said we won't be allowed to leave unless we paid a fine of 2200 rupees. We obviously didn't have that kind of cash and considering that it was more than the cost of the hotel room after staying for two days, and so we were compelled to tell him what really happened. Instead of behaving decently, he started showing temper and refused to let it pass even though we made it clear that the stain had been washed with soap and water and that it would go away. We had to call the local oyo captain and he understood that it was not something to be fined on, and asked him to let it pass. Instead he abused us and when we further complained that he was misbehaving, he made a greater fuss about it and abused us further in odiya. This went on until the oyo captain arrived to the scene and had to finally leave the scene humiliated and after paying a fine of 500 rupees. This is the worst experience i've had so far and this was a clear violation of the woman's modesty. My booking id was jopb8139.
Complaint marked as Resolved Feb 16, 2018

Complaint Status


[Jan 13, 2018] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jan 13, 2018
Hi Barnik
We're extremely apologetic about this. We understand the pain and agony you went through. Such a behavior is not tolerated at any cost. We'll connect with you regarding this and take strict actions.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, Jan 13, 2018
Dear Barnik
We tried connecting with you on your registered number with us but could not get through. Please tell us a feasible time or give us an alternate number to contact you.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, Jan 14, 2018
Dear Barnik,
We tried reaching out to you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, Jan 15, 2018
Dear Barnik,
We contacted you regarding the issues highlighted and our team shared all the details with you. We would appreciate your understanding in this regard. Hope you give us another chance to host you and we'll take care of your stay.

Regards
Team OYO
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    Oyo Rooms - misbehaviour in puri hotel