| Address: | 110053 | | Website: | www.oyorooms.com |
I booked 4 hotel rooms through oyo like 15 days back, the hotel name is satwah stay at jangpura extension and oyo code is 7304.
There was no service at all, i would like to report the incidents as i had my guests whom staying arrangement was done by me in this hotel on 2nd of december.
Initially i went myself to check rooms and washroom etc before my guest came who reached there by 7pm then we had a function at nearby location which they had to attend. My 3 rooms were at same floor one room was at another floor, so we knew about those 3 rooms but dint know about the forth one. After the function we went back to hotel and the entire staff was sleeping, we kept calling them for 20 minutes at reception landline and room service numbers but no one picked our call we kept knocking the receptions door but there was no response. Finally after 20 minutes we met 1 staff member who was sleeping on floor at lobby area who woke up but dint give any response.
We found an another guy who did the same thing. We met the 3rd guy at another floor who was not ready to help and kept saying call the reception or go to reception which we were trying since 20-30 minutes by now.
After requesting him multiple times he finally went to reception with us and woke the reception guy who again was not ready to talk and sleeping before they finally helped us.
Next morning before i reach the hotel i ordered hotel staff the breakfast for my guest at 9:12 am for which they responded at 9:26am by call back, by 10:05 i reached there but my guests were still waiting for breakfast, i quickly went to reception and asked for food the reception guy responded in extremely rude way. Then after request to them they took the order again in which we had 8 cups of tea and 10 paranthas. Which finally served to us by 10:43am that too in instalments. As they served 4 cups of tea and 4 paranthas 1st then after 10-15 minutes they served 2 cups of tea and 2 paranthas then after 15 minutes they completed the order by 11:12am or so. Our guest checked out by 11:25 or so, immediately after this me and my father went to reception and asked for explanation they mis-behaved with my father and me also used abusive language.
Sorry for long story telling however it was extremely embarrassing for me and my father in front of our guests which were actually the in-laws of my sister, the service was extremely poor and staff doesn't deserved to be employed anywhere.
Request you too please check the footage and if they have mic also the check the recording too. Was this information helpful? | 
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