Oyo Rooms — miscommunication causing me great inconvenience

Address:

Delhi, New Delhi, Delhi

Regretfuly I am to inform you that I was subjected to harracement &great inconveniece due to the mismanagement &miscommunication by OYO rooms establishment which are as follows :
1.Initially I was booked at hotel R S Plaza vide booking ID: HTLMVRDZMC with complimentry break-fast.
2.Due to some construction work at hotel R S Plaza my booking was transfered to some other hotel without taking my concent, which did'nt suit me as I wanted the hotel on the main road .
3.On my aproach at [protected] they could'nt find to full-fill my need, resulting me to cancel the booking & I was assured to get the refund within 7 to 10 days, but have'nt recieved refund sofar, though 14 days elapsed .
4.I tried again as a fresh at OYO38425 Gracious with booking ID: ZREF0653 with the same requirement as earlier but without making online payment but to pay at the hotel .
5. OnAug 4, 2019 while I was at the Bangalore Airport Ur group tried to contact me on phone but due to network problem I could'nt be contacted & subsequently they made SMS to contact on [protected] to cofirm my arrival within 30 minutes & I did contact within 20 minutes to inform my arrival at hotel at around 8pm due to delayed flight .
6. In between through the same no. [protected] I tried to confirm whether my booking included complementry break-fast, but to my surprise somtime it said "Yes" & sometime it said "No" .
7. Even at the hotel Gracious they had booking withought break-fast & also with the different booking ID.
I am at a loss to understand why & how this mis communication occured causing me harrasement & gerat inconvenience . This proves rendering poor services by U to Ur customers & I will ensure in future not to take any servises from U .
Kindly get my refund against my first canceled booking at the earliest, failing which I shall be bound to move to the Consumer-Forum .