[Resolved]  Oyo Rooms — misdirecting us to a fake property.

Address:

Kolkata, West Bengal

We book an oyo room on 10th of june at 9.53pm. The room was booked for 11th - 12th of june. The name of the oyo was - oyo flagship 24821 waterfront guest house. The address provided to us by oyo is AQ block sector 5, kolkata.
When reached the place at about 11am. The first thing we noticed is the hotel was nowhere to be found near the location given to us so we thought maybe incorrect address is give. We tried calling the manager of the hotel. We tried calling him for about 5-6 times and then he finally picked up. We politely asked the person whether we are speaking to the manager or not. The person said, “ I AM THE ONWER OF THE HOTEL, I HAVE 7 PROPERTIES SO PLEASE CLARIFY WHICH ONE YOU ARE TALKING ABOUT. We gave him the oyo number and then what he said is the most shocking thing ever. He said “ THAT PROPERTY DOES NOT EXIST. I HAVE MOT STARTED THE CONSTRUCTION OF THE PROPERTY YET. THE ROOMS SHOWN ARE DUMMY ROOMS AND THE HOTEL IS NOT LIVE YET. OYO MADE A MISTAKE AND LISTED THE HOTEL IN THE LIST. GO AND CALL OYO AND CANCEL YOUR BOOKING.”
After hearing this, we tried calling oyo 16 times out of which they only picked up twice. Both the times, the representative said i am really sorry, can i interest you in booking another room nearby? The rooms offered to us were twice the amount we booked the first hotel for. And, also the locations they were asking us to go, were almost 8-9 kilometres away.
We finally booked another hotel and checked in at about 1 pm. We waited for 2 hours in this weather. The haphazard caused to us by oyo is disgusting.
We finally got a mail from oyo at 2.46pm, about 4 hours later saying our booking has been shifted to another hotel.
Serious action needs to be taken against oyo this time. Awful experience.

Booking Id - FUMV5902