[Resolved]  Oyo Rooms — Misleading advertisement,Extra amount charging in hotel Room,Unethical Behaviour

Address:

OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

I had booked a hotel room under oyo rooms Dated on 20.04.2021.Booking id are as follows( WW947351).I made an online payment of rupees 799 towards the room after seeing the picture posted in the oyo app.When i reached the hotel, the hotel manager stated that i had booked a dormitry and has charged an extra amount of rupees 700 in cash at the hotel.Despite of paying an additional amount of rs 700 which makes it to total of 1500(Ie 799 in oyo app and rs 700 in cash at the hotel), the room that was provided to me was way below the images that has been displayed in the oyo app.When i contacted the customer care regarding the same and they have made and enquiry to the hotel, the hotel manager has refused the fact that he has charged an extra amount.
The two issues i would like to raise on this account are-
1.Charging of extra amount in cash at the hotel by misleading the customer
2.Mismatch of the photos of the actual room and the photos depicted in the picture in oyo app
All the evidences regarding the booking in the room, the photo displayed under oyo app, the online reviews of the hotel in question, the actual pictures of the room alloted are attached for your further reference
Kindly go through the same.
Thanks and Regards