My (Confimed) booking was made at silverkey executive 39707 (An oyo hotel) on aug 24. Now, 3 months later, on nov 22, i get repeated calls from oyo saying my booking is getting changed to another location, but talking to 39707 manager reveals my booking is intact. Then, suddenly, upon my same booking reference number, oyo overwrites my booking to another far away hotel (Without my permission). Oyo kept blaming the hotel claiming (In mails) that "owner (Of hotel) denied check in" because they received a bulk booking last minute and hotel says they can't deny check in, it is oyo's responsibility. Neither was willing to take accountability. I managed to find another booking (On my own) which was still farther from my original booking. Most importantly,
1. Oyo's system should have my problem written out so the customer doesn't have to repeatedly explain the problem as i get transferred around. I had to explain my entire drama to 9 people in total.
2. Oyo conveniently overwrote the new hotel over my original booking, claiming that my booking does not exist in silverkey 39707. How convenient, oyo.
Also, upon my complaints online, oyo is trying to compensate by paying me ₹500 fees. No, thank you. I should've received helped with my booking and should've been given back my original booking rightfully, instead of trying pacify me with mere ₹500. Was this information helpful? |
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