[Resolved] Oyo Rooms — miss behave and miss guide by hotel

क

कुंवर आदित्य सिंह चौहान

from Mumbai, Maharashtra

Address:

Shimla, Himachal Pradesh, 171002

I have booked oyo hotel in shimla, himachal pardesh. But hotel owner misguide me and give me wrong information regarding hotel area and route. They provided me a guide, but he misguided me, due to the misguidance of that, we got an accident from our car due to which we have been deceived there and the hotels did not help us. And this hotel is a very dirty place, people are misguided in. We have paid 60, 000 rupees for this.

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May 8, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

OYO Rooms Customer Care's response Dear Aditya,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO

Verified Support

Apr 07, 2018

OYO Rooms Customer Care's response Dear Aditya,

We hope that our team connected with you in regards to your concern. We again apologize for the trouble you faced and will ensure that such issues are not repeated again in future. Hope that you will give us another chance to make up for the hassle.

Regards
Team OYO