[Resolved] Oyo Rooms — mistreatment by the hotel management

aadesh156

from Gurgaon, Haryana

Address:	122001
Website:	Hotel Imperial residency

I want to bring this to the notice of oyo management that i have had a very bad experience with the hotel imperial residency gurgaon sector 14 hotel no 14875

The rooms were extremely unhygienic and smelly and the bathrooms were not cleaned. When i complained with the management they started to mis behave with me saying that there is nothing bad with the room and the bath room.
After that their behavior with me got very bad and they even ignored my small request.

Please take appropriate action on this as i am a regular oyo user.
I am going to put my bad experience on every reviews on internet and get people to be aware not going through the horrifying experience that i had to undergo

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Oct 10, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

OYO Rooms Customer Care's response We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact no. with us.

Regards,
Team OYO