[Resolved]  Oyo Rooms — misuse of digital lock at ashirwad oyo hotel ghaziabad

Address:

Ashirwad hotel, Chaudhri mod, Ambedkar road,, Ghaziabad, Uttar Pradesh

I stayed at oyo room with family on 19&20 november 2019. The way hotel staf[censored]sing digital key of room is very illegal and safety security issue.
On 19 th evening i submit my room 2008 key at hotel counter and while come back at night about key not available at counter night shift manager say day shift lady receptionist take it in her purse and he offered me room 2005 and shifted my luggage from 2008 to 2005 by opening room 2008 with master key.
On second day same incident repeat. I submit my key evening and come back to hotel at night about 11:30 hrs. Again key was not available. So night shift manager tell sorry sir will open your room 2008 with master key, manager was at gf counter and master key must be with him. But when go to my room 2008 was opened by 2floor service boy with other master key.

Here story not end but start after about 45 minutes @ 12:30 night, when i was in starting phse of sleep some one press my room bell. I opened the door and see a young man. After looking at me that young man rush to gf with speaking sorry sir it was by mistake.
Again at about 1:50 hrs same young man press my room bell, i opened the door and catch him, again he was saying sorry sir it was by mistake and show me his room digital key i was surprised in his key was printed 2008.
Till the time i sought and night manager come to me and that young man, who was drunked run away.
I ask night manager for complain register he informed that it is not available you can complain online after check out you will receive a link.
There is no any complain resister system.
Next morning i discuss with mr. Ashish saxena as per hotel receptionist and night manager he is group manager of oyo.
Ashish also look me immature he is not taken the matter seriously and say me i will remove both person from job.
And after disturbed my two nights at ashirwad hotel finally i check out from hotel and book new room at hotel royal gandhinagar ghaziabad which is at walkable distance from this so called oyo hotel.

If any one in oyo group sincere please improve your digital key system. Now ownwards i decided not to stay in any oyo hotel or any hotel having digital key system.
I will also spread the information to my circle don't preferr oyo.