[Resolved] Oyo Rooms — Modifications in booking

Rakesh Chudasama

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

Booking Id: NSHL9726
I made a booking on March 27, 2016 till March 31, 2016 from Oyo. Now, the purpose of work in the city fortunately is over. This made a logic approach to modify my booking to checkout the hotel by today. i.e., March 29, 2016. But, those unprofessional scumbags are denying to fulfill any changes and forcing me pay the entire amount of the booking. This make no sense of taking money for those days where the guest is not even staying. These OYO people's are rude, with no policy of satisfied customers or any sort of assistance. They are just interested in money and looting people.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

OYO Rooms Customer Care's response Dear Rakesh, We apologize for any inconvenience caused. We are working hard to deliver great customer service each time someone visits an OYO. However, as per our policies, we offer the full refund only if the bookings are cancelled or modified before 24hrs. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO