[Resolved] Oyo Rooms — Money debited while paying through mobikwik wallet but booking canceled and booking ID not created

kartik varman

from Pallāvaram, Tamil Nadu

Mar 1, 2022

Address:

Kodambakkam

I booked a room in OYO 79007 Collection O Cinecity booking date March 2 to March 3 2022. I paid the money via mobikwik wallet the money was debited from the wallet but the booking was canceled and the booking ID was not generated. So I don't know what to do

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Apr 6, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2022

OYO Rooms Customer Care's response Hey Kartik, we regret the inconvenience caused to you. OYO aims to provide all its users the best hotel booking experience. Our concerned team will look into the matter and get back to you asap. ~Team OYO

Verified Support

Mar 02, 2022

OYO Rooms Customer Care's response Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Team OYO

Verified Support

Mar 03, 2022

OYO Rooms Customer Care's response We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance. ~Dia