Oyo Rooms — Money deducted, but booking not generated

Oyo Rooms — Money deducted, but booking not generated

S Soham955 Dec 29, 2022 Dec 30, 2022 This thread was updated on Dec 30, 2022

Hello I made a booking with amount 1296/-, paid via UPI. Money deducted from bank and I checked with bank customer service as well, that transaction was successful. But from Oyo side, person consitently mentioned that we cant do anything as booking id is not generated and I have to contact bank people only to check wrong transaction. Oyo, did not try to see if they recieved a mony with help of accounts team, and ultimately no solution was given. I was told by ICICI person in these situations (in case money has not been reflected in reciepients account) it gets credited to reciepients account only and will not be credited back to senders account. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 30, 2022

Verified Support

Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest.

Team OYO

Soham955's [Complaint's author] reply, Jan 2, 2023

No booking id was generated. Booking attempt was done with 9552003604

Soham955's [Complaint's author] reply, Jan 23, 2023

Hello
I have been waiting for more than 20 dqys now, no investigation or proposed resolution is provided.