[Resolved] Oyo Rooms — Money Deducted but No confirmation on Booking

SSGurgaon

from Delhi, Delhi

Address:

Gurgaon, Haryana

I was booking a Hotel for my stay and using the OYO app. I paid the amount through UPI and my money got deducted. I got a screen where it showed "Pending Confirmation" but I didn't get any confirmation later or any refund if the Hotel was not booked. I don't have any Booking ID to contact the customer care with.

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Aug 5, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

OYO Rooms Customer Care's response Dear Guest,

We understand your concern regarding the payment and refund. Please share your registered number so that we can get this checked and assist you further.

Regards,
Team OYO

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Comments

Ankani

Dec 23, 2021

was booking a Hotel for my stay and using the OYO app. I paid the amount through UPI and my money got deducted. I got a screen where it showed "Pending Confirmation" but I didn't get any confirmation later or any refund if the Hotel was not booked. I don't have any Booking ID to contact the customer care with.

Ramrakh Meena

May 18, 2022

Same happened with me. Paid through Paytm wallet and i got no booking id but payment was deducted and not refunded
Date- 14/05/22

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