Oyo Rooms — Money deducted but room not booked from oyo

I booked a room from the Oyo app on 8th June 2023. The payment was completed but after the completion of the price, the app was still showing the amount is pending. I tried to reach customer care, but they ghosted me without any solution. They in fact generated the booking id also which is INY76494. Now I can not cancel or go to the hotel. I want my refund.